:: WELCOME TO HIPNET - STRATEGIC ALIGNMENT ::

	Let us be your Business Transformation Coach
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	Industry Focus
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	HIPNET's Unique Competencies
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	Client Benefits
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	Our Process
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	Examples Of How We Do This Are
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	When Should You Call Us?
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	Diagnostic Business Health Check
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	Why Not Obtain A Second Opinion?
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	Security and the Database
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	Got a Problem? Get an Answer!
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	Consultation
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	Testimonials
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	Articles and Publications
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	Curriculum Vita & Bios
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» Diagnostic Business Health Check

Fed up with routine processes that cost too much?
Not concentrating enough on identifying ongoing customers' needs?
Take a 5-minute Business Health Check-up, by simply answering these questions.

1 - definitely not, 2 - somewhat, 3 - yes but could improve,

4 - very happy with progress, 5 - absolutely yes.

Do you have a formulated three to five year business strategy?

1 2 3 4 5

Are your operational tactics aligned with your business plan, which in turn is aligned with the business strategy?

1 2 3 4 5

Are your operational processes, code of conduct and regulatory requirements developed and tested through an eLearning Management System; no human in the process?

1 2 3 4 5

Are you satisfied with the time spent on back office operations as compared with customer needs and marketing efforts?

1 2 3 4 5

Is your staff trained in new product innovation focused on anticipating the changing needs of your customers?

1 2 3 4 5

Does the paying customer have the convenience and flexibility of retrieving their data at any time (7/24), by personal computer or telephone?

1 2 3 4 5

Are you able to extract information quickly and easily without technical support?

1 2 3 4 5

Does your Client Service Department immediately resolve customer queries, 95% of the time?

1 2 3 4 5

Do you have the capability of emailing documents from the database without human intervention, i.e. self-service?

1 2 3 4 5

If your customers' data is your company's "Crown Jewels", do you spend more than 40% of your time analyzing it?

1 2 3 4 5